Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about user behavior.

2. How We Use Cookies

Jolly Muse uses cookies to:

• Remember your preferences and settings
• Analyze how our website is used and improve performance
• Provide personalized content and experiences
• Ensure website security and functionality
• Remember your cookie consent choices

3. Types of Cookies We Use

3.1 Essential Cookies (Always Active)

These cookies are necessary for the website to function and cannot be disabled. They include:

• Session cookies: Enable basic website functionality
• Security cookies: Protect against security threats
• Cookie consent cookies: Remember your cookie preferences
• Load balancing cookies: Distribute website traffic efficiently

3.2 Performance and Analytics Cookies (Optional)

These cookies help us understand how visitors use our website:

• Visit tracking: Count website visits and traffic sources
• Page analytics: Measure page performance and user engagement
• Error tracking: Identify and fix website issues
• Heat mapping: Understand user interaction patterns

3.3 Functional Cookies (Optional)

These cookies enhance your website experience:

• Preference cookies: Remember your choices and settings
• Language cookies: Store your preferred language
• Region cookies: Customize content for your location
• Form cookies: Remember form inputs to prevent data loss

3.4 Marketing and Targeting Cookies (Optional)

These cookies help us provide relevant content and advertisements:

• Social media cookies: Enable social sharing features
• Advertising cookies: Deliver personalized advertisements
• Retargeting cookies: Show relevant ads on other websites
• Conversion tracking: Measure marketing campaign effectiveness

4. Third-Party Cookies

Some cookies on our website are set by third-party services we use:

4.1 Social Media Platforms

• Facebook: Social sharing and like buttons
• Twitter: Tweet sharing and follow buttons
• Instagram: Photo sharing integration
• LinkedIn: Professional networking features

4.2 Analytics Services

• Google Analytics: Website traffic analysis
• Hotjar: User behavior analysis
• Mixpanel: Event tracking and analytics

4.3 Customer Support

• Live chat services: Customer support functionality
• Help desk systems: Support ticket management

5. Cookie Duration

Cookies have different lifespans:

5.1 Session Cookies

Temporary cookies that are deleted when you close your browser.

5.2 Persistent Cookies

Cookies that remain on your device for a set period:

• Short-term: 24 hours to 30 days
• Medium-term: 1 month to 1 year
• Long-term: 1-2 years (for preference storage)

6. Managing Your Cookie Preferences

6.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner with options to:

• Accept all cookies
• Accept only necessary cookies
• Customize your cookie settings

6.2 Update Your Preferences

You can change your cookie preferences at any time by:

• Clicking the "Cookie Settings" link in our footer
• Using your browser's cookie management settings
• Contacting us directly for assistance

7. Browser Cookie Settings

You can also manage cookies through your browser settings:

7.1 Google Chrome

1. Click the three dots menu > Settings
2. Go to Privacy and security > Cookies and other site data
3. Choose your preferred cookie settings

7.2 Mozilla Firefox

1. Click the menu button > Settings
2. Select Privacy & Security panel
3. In the Cookies and Site Data section, adjust settings

7.3 Safari

1. Go to Safari > Preferences
2. Click the Privacy tab
3. Choose your cookie and tracking preferences

7.4 Microsoft Edge

1. Click the three dots menu > Settings
2. Go to Cookies and site permissions
3. Manage cookies and site data settings

8. Impact of Disabling Cookies

Disabling certain cookies may affect your experience:

8.1 Essential Cookies

Cannot be disabled as they are necessary for basic website functionality.

8.2 Performance Cookies

Disabling these cookies means:

• We cannot improve website performance based on usage data
• Some website features may not work optimally
• Error reporting and fixing may be slower

8.3 Functional Cookies

Disabling these cookies means:

• Your preferences won't be remembered between visits
• Some personalization features won't work
• You may need to re-enter information repeatedly

8.4 Marketing Cookies

Disabling these cookies means:

• Advertisements may be less relevant to your interests
• Social sharing features may not work properly
• We cannot measure marketing campaign effectiveness

9. Your Rights

Under data protection laws, you have the right to:

• Be informed about our cookie usage (this policy)
• Give or withdraw consent for non-essential cookies
• Access information about cookies we use
• Request deletion of cookie data (where technically possible)
• Object to processing for marketing purposes

10. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children through cookies. If we become aware of such collection, we will take steps to delete the information promptly.

11. Updates to This Policy

We may update this Cookie Policy periodically to reflect:

• Changes in our cookie usage
• New legal requirements
• Technology updates
• Business practice changes

We will notify you of significant changes by updating the "Last updated" date and, where appropriate, displaying a notice on our website.

12. Contact Information

If you have questions about our use of cookies or this policy, please contact us: