Privacy Policy

1. Introduction

Jolly Muse ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone, address)
• Travel preferences and booking information
• Payment and billing information
• Emergency contact details
• Passport and identification information (when required for bookings)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our travel services
• To process bookings and payments
• To communicate with you about your travels
• To send marketing communications (with your consent)
• To comply with legal obligations
• To protect our business and prevent fraud
• To personalize your website experience

4. Information Sharing

We may share your information with:

• Service Providers: Hotels, transport companies, tour operators, and other travel partners
• Payment Processors: To process payments securely
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your explicit consent for joint marketing efforts

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Employee training on data protection

6. Your Rights (GDPR)

If you are a resident of the European Union, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and performance
• Provide personalized content and advertisements
• Enable certain website features

You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information, see our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill bookings
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for legitimate interests

Generally, we retain booking information for 7 years after your trip for tax and legal purposes.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for specific countries
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: